Return and Exchange Policy
Return Policy
1.1 Product Quality Issues
If you receive a product with quality issues, please contact our customer service team within 24 hours of receiving the item. You can submit a return request by sending an email to [email protected] or through the customer service page on the Toren Furniture Shop website.
1.2 Unopened Products
For unopened products, you can request a return within the specified timeframe. Please ensure the product is in perfect condition, the packaging is intact, and all accessories and gifts are retained.
Exchange Policy
2.1 Inappropriate Size or Dislike
If the received product has an inappropriate size or does not meet your expectations, you can request an exchange within the specified timeframe. The product must be in its original condition, unopened, and include all accessories and gifts.
Return and Exchange Process
3.1 Submitting the Application
Please submit your return or exchange request within 24 hours through one of the following methods:
Send an email to [email protected] with the subject “Return/Exchange Request – [Order Number].”
Submit an online application through the customer service page on the Toren Furniture Shop website.
3.2 Application Review
Our customer service team will review your application within 1-2 days. Upon approval, we will provide the return address or confirm the exchange.
3.3 Return Conditions
Ensure that the returned product meets the following conditions:
Unused, undamaged, and with intact packaging.
Includes all accessories and complimentary gifts.
Attach the original order number.
Legal Basis
Our return and exchange policy complies with relevant U.S. laws and regulations to ensure your rights are fully protected.
Federal Trade Commission (FTC)
4.1.1 Unfair or Deceptive Trade Practices
Our return and exchange policy aligns with FTC principles to protect users from unfair or deceptive trade practices. We are committed to providing clear and accurate information about our policies to ensure users’ informed choices while shopping.
4.2 Consumer Rights Protection Act
4.2.1 Product Quality Guarantee
According to the Consumer Rights Protection Act, we promise that the quality of the products we provide complies with contractual specifications, safeguarding users’ shopping rights. If a user receives a product with quality issues, we will provide return or exchange services as legally mandated.
4.2.2 Customer’s Right to Information
We respect users’ right to information and provide detailed, clear return and exchange policies to ensure users fully understand their rights and obligations, making informed shopping decisions.
4.3 Relevant U.S. Consumer Rights Regulations
Our return and exchange policy also align with consumer rights regulations in various U.S. states to ensure full compliance with local legal frameworks.
4.4 Regulatory Compliance and Updates
We regularly review and update our return and exchange policy to stay in line with the latest regulations. We actively respond to and adapt to regulatory changes, continuing to provide reliable shopping services.
Contact Us
If you have any questions or need assistance regarding our return and exchange policy, please feel free to contact our customer service team. We are happy to support you.
Thank you for choosing Toren Furniture Shop. We will continue to strive to provide you with the best service.
Toren Furniture Shop Customer Service Team
Contact Email: [email protected]
